This post was contributed by a community member. The views expressed here are the author's own.

Health & Fitness

It's Time for More Wow!

There is nothing more refreshing than great customer service. Simple things can create that customer "Wow!" that keeps us coming back. Here's a Wow from Woodbury.

I was Wowed last night by a local business and it only took 10 seconds. 

When somebody Wows me, I tell others.

When I’m treated like crap, I tell others. 

Find out what's happening in Woodburywith free, real-time updates from Patch.

If you are a business owner like I am, what would you like your customers to tell other potential customers?

For as long as I can remember I have washed my vehicle at the store on Valley Creek Road and Woodbury Drive. Good wash. Good value. And it doesn’t scratch my truck. What can I say, I’m a simple guy.

Find out what's happening in Woodburywith free, real-time updates from Patch.

I used to pass this car wash on my home from work, so it was convenient. Since I have moved, I have to go out of my way to get there.

Last night I requested a medium priced wash at the gas pump and paid by credit card. I drove to the short line at the wash and prepared to enter my code into the automated machine.

Oh no. Where was the code? Nowhere on the receipt were those 5 critical digits that would get me through the soapy gates. Nowhere on the receipt was the charge for the car wash.

Don’t know what happened, but shame on me for not checking before I left the pump.

I shut off the truck, sprinted in to the cashier, and quickly explained my problem.  What he did was simple, what he did resolved my problem, what he did Wowed me. 

He cheerfully gave me a 5 digit code for a premium wash, apologized for the inconvenience and I was on my way. 

“Wait”, I said. “You didn’t charge me.” 

He smiled and said, “Thank you for your service. There’s no charge this time.” 

Wow! There was no blame, no sigh, no rolling of the eyes. Just simple customer focused service. I love that.

Will I continually go out of my way to this Holiday Station store to have my vehicle washed? Every time.

How will you Wow the important people in your life today?

We’ve removed the ability to reply as we work to make improvements. Learn more here

The views expressed in this post are the author's own. Want to post on Patch?